Nashville Vacation Homes respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding your personal data. We keep things simple — we use your information to provide great stays and run our business, and we never sell it.
1. Who We Are
Nashville Vacation Homes ("we," "us," or "our") is a locally owned short-term vacation rental management company based in Nashville, Tennessee. We manage vacation rental properties and provide booking, guest communication, and property management services.
Business contact:
Andrew De Vries — Nashville Vacation Homes
Nashville, TN
ardevries1@gmail.com
3. How We Use Your Information
We use the information we collect for the following purposes:
To Fulfill Reservations
- Process and confirm bookings
- Provide check-in instructions, property access codes, and house rules
- Respond to guest questions and requests before, during, and after stays
- Coordinate cleaning, maintenance, and any service issues
To Run Our Business
- Manage our portfolio of properties
- Prepare owner statements and financial reporting
- Comply with local tax and short-term rental regulations
- Maintain records as required by law
To Improve Our Service
- Analyze website usage to improve the booking experience
- Review guest feedback to raise property and service standards
- Inform decisions about new properties, pricing, and amenities
To Communicate With You
- Send booking confirmations and stay-related messages
- Share important updates about your reservation or property
- Respond to inquiries you send us
We do not send marketing emails without your consent. If you opt in to our newsletter or promotional communications, you can unsubscribe at any time.
4. Third-Party Services
We use the following third-party services to operate. Each has its own privacy policy that governs how they handle your data:
Booking & Property Management
- Guesty — Our property management system. Stores reservation data, guest communications, and owner reporting. (Guesty Privacy Policy)
- Airbnb — When you book through Airbnb, their privacy policy governs collection and use of your data. We receive guest information as necessary to fulfill your stay. (Airbnb Privacy Policy)
- VRBO / Vrbo by Expedia — Same as above for VRBO bookings. (VRBO Privacy Policy)
Payments
- Stripe — Used for direct bookings. Stripe handles payment processing and is PCI-DSS compliant. We do not store full credit card numbers. (Stripe Privacy Policy)
Website Infrastructure
Analytics
- We may use web analytics tools (such as Google Analytics) to understand how visitors use our site. These tools use cookies and may collect IP addresses in anonymized form. You can opt out of Google Analytics via the Google Analytics Opt-out Browser Add-on.
5. Cookies & Analytics
Our website uses cookies — small text files stored on your device — to remember preferences and understand usage patterns. Types of cookies we use:
- Essential cookies: Required for the booking widget and core site functionality.
- Analytics cookies: Help us understand which pages are popular and how visitors navigate the site. This data is aggregated and not used to identify individuals.
- Third-party cookies: Set by embedded services (Guesty booking widget, Google Fonts). These are governed by those services' own cookie policies.
Most browsers allow you to control cookie settings. Disabling cookies may affect certain features of our booking widget.
6. Data Sharing
We do not sell your personal information. We share your information only in the following circumstances:
- Service providers: We share data with our third-party service providers (listed above) only as needed to deliver our services.
- Property owners: We may share limited guest information with the owner of the property you are staying in, to the extent required for property management purposes.
- Legal compliance: We may disclose information if required by law, court order, or to comply with Nashville and Tennessee short-term rental regulations (including guest registry requirements).
- Business transfers: In the event of a sale or transfer of our business, your information may be transferred as part of that transaction. We will notify you in such an event.
7. Data Retention
We retain personal information for as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with our legal obligations (e.g., tax and business records, which we typically retain for seven years)
- Resolve disputes and enforce our agreements
When information is no longer needed, we delete or anonymize it. Guest communication records are typically retained for the duration of the guest relationship and up to three years thereafter.
8. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correct: Ask us to update inaccurate or incomplete information.
- Delete: Request that we delete your personal information, subject to our legal retention obligations.
- Object or restrict: Object to certain processing or ask us to limit how we use your data.
- Data portability: Receive your data in a portable format where technically feasible.
- Withdraw consent: Where processing is based on your consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at ardevries1@gmail.com. We will respond within 30 days.
Note: If you booked through Airbnb, VRBO, or another platform, you may need to exercise certain rights directly through that platform, as they control the data they collected from you.
9. Children's Privacy
Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website or services after any changes constitutes your acceptance of the updated policy.